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OnStar’s Privacy Debacle Leads to Misleading Refrain

We have already given an introduction to the OnStar privacy debacle here.

Now it appears they may have  a social media problem (which can be seen in full force by going to their Facebook wall here and to their Twitter account here) on their hands.

It also seems that to combat this outcry, they continue to misconstrue their own policy.

It is interesting to read their response to the concerns by their customers.  When someone complains, the common refrain is:

“We do not sell information.”

This is a red herring and a little misleading.  By diving into their new privacy policy, OnStar states:

We may also share information we collect about you or your Vehicle with the following (this does not include the sharing, other than on an anonymized basis, of the location or speed of your Vehicle, or your safety belt usage or credit card information): …third parties with whom we contract with to conduct joint marketing initiatives with OnStar…”  (Emphasis is mine.)

So, technically, they may be correct-the information is not sold, but is instead “shared” for joint marketing ventures.  This, however, is misleading to customers who do not want their information shared with third-parties.  Besides being a distinction without a difference, I do find it hard to believe that the “contract” would not involve the exchange of cash.

We will have more on this shortly.  In the meantime, here is a good rundown.

EDIT: fixed some grammar issues.

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5 Comments Post a comment
  1. Just saw your tweet. Maybe I can provide some additional insight. As we’ve stated we do not currently have any plans to share or sell any data to any organization. Happy to answer any other questions.

    Adam Denison
    OnStar Communications

    September 22, 2011
    • Camille #

      @Adam Denison- Yet the quote above says you do share the information with “third parties” with whom you contract to “conduct joint marketing initiatives.” What do you consider to be the difference between organizations and third parties for sharing purposes?

      Camille 4

      September 22, 2011
  2. Je peux vous dire que c’est sans mentir du bonheur de visiter ce site internet

    May 23, 2014

Trackbacks & Pingbacks

  1. Sen. Schumer Calls for Investigation of OnStar | InternetBiz Law
  2. Breaking: OnStar Partially Reverses Privacy Policy – Issues Remain | InternetBiz Law

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