The online service at issue here is the Fly Delta mobile app. Delta has offered this app to consumers to allow them to receive alerts about flights, cancel flights, change seats, and a variety of other actions relating to their flight. The issue here is that Delta is collecting personally identifiable information from the consumers who purchase the app without telling them that it was being collected, and also what they planned to do with it after it had been collected. Examples of personally identifiable information include names, addresses, email addresses, and credit card information.
Harris advised many companies whose privacy policies did not comply with state law to adhere to the law. Harris gave them 30 days to become compliant. Delta did nothing, and as a result could be paying up to $2,500.00 per violation. This instance is simply part of the larger battle Harris has been waging in California to get all companies in compliance with the privacy laws.